Credit and Return Policy
Harleys Educational Supplies must be notified of misbound, faulty, Incorrectly supplied or short supplied goods within 5 days of delivery.
Please choose carefully as we do not refund if you simply change your mind.
All items are supplied in good faith and are non-returnable unless faulty, misbound or incorrectly supplied.
Goods deemed to have a genuine manufacturing fault or defect will be Credited or Replaced by Harleys Educational Supplies, however, original delivery charges cannot be refunded.
All Teacher Resource Books and Photocopiable Blackline Masters are FIRM SALE (non returnable) unless misbound or faulty, due to copyright laws. In instances where these blackline masters are misbound or faulty, you will be sent a replacement copy.
A "Return Authorisation Number" (RA) must be requested from Harleys Educational Supplies prior to goods being returned.
Goods returned without an RA will be rejected and returned at your expense.
To obtain a "Return Authorisation Number" please contact Harleys Educational Supplies on (07) 4053 3966 or sales@harleyseducational.com.au
Harleys will assess your request for an RA for your goods and determine whether the return freight will be paid by The Sender (Customer) or Receiver (Harleys).
Harleys will fax or email you a label to be pasted on the outside of the carton/parcel as well as paperwork to include inside the parcel with your product.
These MUST be included for quick processing of your claim, complete with your original invoice as the proof of purchase.
The method of delivery to be used for the return will also be listed on the RA label.
If you feel that you have extenuating circumstances for your return that fall outside of the returns policy guidelines above, please contact Harleys Educational Management to discuss your claim.
